Privacy Policy

This Privacy Policy explains how Bizzo Casino, operated through the website bizzobet-au.com, collects, uses, discloses and protects personal information of players and other visitors located in Australia who access or use our online casino services. It is intended to meet requirements under applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant international standards where applicable. By creating an account, using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective and applies to all processing of personal information performed by us from 1 January 2026 onwards, until replaced or updated in accordance with the procedures described below.

Who We Are

For the purposes of this Privacy Policy, references to "we", "us", "our" or "Bizzo Casino" refer to the operator of the Bizzo Casino brand for Australian-facing services provided through bizzobet-au.com.

The online gaming services are operated by:

Operator: TechSolutions Group N.V.
Legal form: Public limited company (N.V.) incorporated under the laws of Curaçao
Registered and legal address: Dr. H. Fergusonweg 1, Curaçao
Gaming licence (Curaçao): Sub-licence 8048/JAZ2017-067 issued by Antillephone N.V., valid and extended to 2026
Additional licence: Kahnawake Gaming Commission licence no. 00867 (for certain jurisdictions), valid and extended to 2026

Certain payment processing and related services may be provided by our affiliated company:

Payment processing entity: TechSolutions (CY) Group Limited
Jurisdiction: Cyprus
Role: Handling fiat payment processing and related support functions

Data Protection Contact

We have designated an internal data protection contact point responsible for overseeing questions in relation to this Privacy Policy and our privacy practices.

Data protection contact / DPO-equivalent: Data Protection Department, TechSolutions Group N.V.
Email (primary for privacy matters): [email protected]
Email (support-related privacy queries): [email protected]
Postal address for privacy correspondence: Data Protection Department, TechSolutions Group N.V., Dr. H. Fergusonweg 1, Curaçao

Please state "Privacy / Personal Information Request - bizzobet-au.com" in the subject line of your email or letter to help us direct your query efficiently.

What Personal Data We Collect

We collect only the personal information that is reasonably necessary for, or directly related to, our functions and activities as an online gambling operator, in line with the Australian Privacy Principles and other applicable standards. The categories of information we may collect include:

Identification and Contact Data

Account and profile information: Full name, date of birth, country of residence, address, email address, mobile and/or landline phone number, chosen username, password or other login credentials.
Verification (KYC/AML) information: Copies or data from identity documents (e.g. passport, driver's licence, national ID), proof of address (e.g. utility bill, bank statement), source of funds information, occupation, and any documents or data you provide to verify your identity or eligibility to use our services.

Technical and Usage Data

Device and connection data: IP address, device identifiers, operating system, browser type and version, screen resolution, language settings, approximate location derived from IP, and other technical information specific to your device.
Log and activity data: Login timestamps, session duration, game access logs, clicked links, pages viewed, referral URLs, and other interaction data relating to your use of bizzobet-au.com.

Payment and Financial Data

Transaction data: Deposits, withdrawals, bonuses credited, wager amounts, wins and losses, currency used, payment method, transaction identifiers, and timestamps.
Payment method details: Partial payment card details (masked where possible), e-wallet identifiers, bank account details, and information necessary for processing payments. Full card numbers and sensitive authentication data are collected and stored only by PCI-DSS compliant payment processors where applicable and not retained in full within our systems.

Behavioral and Profile Data

Gaming behaviour: Game preferences, time and duration of play sessions, frequency of deposits and withdrawals, betting patterns, bet sizes, self-exclusion and limit settings, responsible gambling interactions.
Profile inferences: Segmentation for risk management, anti-fraud profiling, responsible gambling monitoring, and marketing personalisation (where permitted by law and subject to your consent preferences).

Communication Data

Customer support records: Content of emails, live chat logs, complaint submissions and their outcomes, recorded details of phone or VOIP interactions (where applicable and permitted by law).
Marketing and preference data: Newsletter subscriptions, opt-in/opt-out records, preferences regarding communication channels and topics.

Cookies and Similar Technologies

Cookies: Small text files stored on your device to recognise you and your preferences, maintain sessions, and provide core site functionality.
Tracking technologies: Web beacons, pixels, local storage and similar tools for analytics, advertising (where allowed), and service improvement.

Details about how we use cookies and how you can manage them are set out in the "Cookies & Tracking Technologies" section below.

Legal Basis for Processing

We process your personal information only when we have a lawful ground to do so. Because our operations may involve players in different jurisdictions and we follow robust international standards, the legal bases described below align with principles equivalent to the EU General Data Protection Regulation (GDPR), while also conforming to Australian privacy law requirements concerning lawful and fair collection, notice, and consent where applicable.

Performance of a Contract

Account creation and management: We need to process your identification, contact and login data to register and administer your account, offer games, and provide customer support.
Provision of gaming services: Processing of behavioural data, game logs, and transaction data is necessary to operate the games, calculate bets, wins and losses, credit bonuses, and handle deposits and withdrawals.
Payment processing: We share and process payment and financial data with our payment service providers to accept deposits, process withdrawals, and address payment disputes or chargebacks.

Compliance with Legal and Regulatory Obligations

KYC/AML and responsible gambling requirements: As a licensed online gaming operator (under Curaçao and Kahnawake licences and subject to applicable AML and responsible gambling rules), we must verify player identity, prevent fraud, detect and report suspicious activities, monitor responsible gambling markers, and implement self-exclusion and limits.
Record-keeping and reporting: We retain transaction and identification data for periods mandated by applicable laws and regulations (such as anti-money laundering, counter-terrorism financing, tax or accounting obligations) and may report certain activities to competent authorities.

Legitimate Interests

Service security and integrity: We process technical, usage and behavioural data to protect our network, prevent cheating and fraud, detect account takeover attempts, and ensure the reliability and fairness of our services.
Business optimisation and analytics: We use aggregated or pseudonymised data to understand how players use our services, improve our website and products, ensure capacity planning, and develop new features.
Enforcement of our rights: We may use personal information to investigate and respond to legal claims, enforce our Terms and Conditions, collect debts, and cooperate with law enforcement where legally required.

Where we rely on legitimate interests, we balance our interests with your rights and reasonable expectations, and apply appropriate safeguards to protect your privacy.

Consent

Marketing communications: Where required by law, we will obtain your express consent before sending you promotional emails, SMS, push notifications or other direct marketing messages. You may withdraw your consent at any time as described below.
Non-essential cookies and tracking: In jurisdictions where it is required, we obtain your consent before using certain analytics and advertising cookies or similar technologies.

When we rely on consent, you are free to refuse or withdraw it at any time without detriment to your ability to use our core services (although some features may be affected).

Purpose of Processing

We process your personal information for the following purposes, to the extent permitted by applicable law:

Provision and Administration of Services

To create, verify and manage your player account on bizzobet-au.com.
To enable you to access and use the games, place bets, participate in promotions, and receive payouts.
To process deposits, withdrawals and other financial transactions, and to resolve payment-related issues.
To provide customer support, respond to your requests and complaints, and maintain service quality.

Compliance and Risk Management

To conduct identity verification, age verification and eligibility checks in line with KYC/AML and responsible gambling requirements.
To monitor and investigate potential fraud, money laundering, abuse of bonuses or promotions, or violation of our Terms and Conditions.
To comply with legal, regulatory and licensing obligations, including reporting obligations to competent regulators or authorities.

Improvement of Our Services

To perform analytics regarding the usage of our website and games, including performance, user flows and technical issues.
To test, develop and improve features, user interface and content, and to personalise your experience (for example, remembering preferred games or settings).

Marketing and Personalisation

To send you, where allowed, promotional communications about our products, services, promotions, tournaments and loyalty programmes.
To tailor offers and bonuses based on your preferences and behaviour, subject to your marketing preferences and applicable legal restrictions.

Legal Protection and Enforcement

To enforce our contractual terms and policies, manage disputes, defend against legal claims, and protect our rights, property and users.
To cooperate with law enforcement and regulatory authorities, when we are legally required to do so or when this is permitted and necessary for the prevention or detection of crime.

Disclosure & Sharing

We do not sell your personal information. We may share your information with third parties only in the circumstances outlined below, applying the principle of data minimisation, and only where this is consistent with the purposes described in this Privacy Policy and permitted or required by applicable law.

Group Companies and Affiliates

Intra-group transfers: We may share your personal information with other entities within TechSolutions Group N.V., including TechSolutions (CY) Group Limited, for payment processing, risk management, compliance, finance, customer support and technical operations.

Service Providers and Partners

Payment partners: Banks, payment processors, card schemes, e-wallet providers and similar entities that process your deposits and withdrawals.
Technology and hosting providers: Companies providing hosting, cloud storage, content delivery networks, maintenance and support, communication tools and IT security services.
Verification and AML service providers: Identity verification companies, credit and affordability check providers (where relevant), fraud detection tools and AML screening databases.
Game providers: External game studios and platform providers that host or provide specific games available on our website. Limited player identifiers and game activity details may be shared to enable game provision and troubleshooting.

Regulators, Authorities and Dispute Bodies

Licensing and regulatory authorities: Gaming regulators such as Antillephone N.V. or Kahnawake Gaming Commission, and other competent bodies, in order to meet licensing, reporting and compliance obligations.
Law enforcement and government authorities: Where required by law, court order or lawful request, or where permitted and necessary for the prevention or detection of crime or to protect our legal rights.
Alternative dispute resolution bodies: Where we refer or agree to refer a dispute to an ADR entity, we may provide the necessary information to that body for the resolution of your complaint.

Affiliates and Advertising Networks

Affiliates and marketing partners: We may share limited information (such as anonymised or aggregated statistics) with affiliate partners for the purpose of tracking the effectiveness of affiliate referral programmes and campaigns.
Advertising networks and analytics: Where permitted by law and subject to your consent where required, we may use third-party analytics and advertising partners that process technical and usage data, including via cookies or similar technologies, to measure campaign performance and, in some jurisdictions, deliver targeted advertising.

Corporate Transactions

In the event of a merger, acquisition, corporate reorganisation, sale of assets or similar transaction, your personal information may be transferred as part of the transaction, subject to appropriate confidentiality and data protection safeguards.

All third parties that process personal information on our behalf are subject to strict contractual obligations, including confidentiality, security and limitations on processing solely for the purposes specified by us.

International Transfers

Due to the international nature of online gambling operations, your personal information may be transferred to, and processed in, countries other than the one in which you are located. This may include:

Curaçao (headquarters and core operational infrastructure of TechSolutions Group N.V.).
Cyprus (TechSolutions (CY) Group Limited for payment processing and support services).
Other countries where our game providers, payment processors, IT service providers or data centres are located.

Some of these countries may have privacy and data protection laws that are different from those in your jurisdiction and may not be recognised as providing an equivalent level of protection. In such cases, we take appropriate steps to ensure that your personal information receives an adequate level of protection, including by:

Entering into written data processing and data transfer agreements with recipients, including, where appropriate, contracts incorporating standard data protection clauses or equivalent safeguards.
Ensuring that transfers are necessary for the performance of a contract concluded with you, or for the implementation of pre-contractual measures taken at your request (for example, for provision of gaming services and payments).
Implementing technical and organisational security measures, such as encryption, access controls and minimisation of exported data.

By using our services, you acknowledge that such international transfers may occur as part of the operation of our platform. Where local law requires your explicit consent for certain international transfers, we will obtain it separately where feasible.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements, and in line with applicable KYC/AML and gambling regulations.

General Retention Periods

Account and identification data: Generally retained for the duration of your active account and normally for up to five (5) years after account closure, or longer where required by applicable anti-money laundering, gambling or financial regulations.
Transaction and financial data: Retained for at least five (5) years after the relevant transaction, or a longer period if required by tax, accounting or AML laws.
Gaming and behavioural data: Retained for the lifetime of the account and for a further period (typically up to five (5) years after account closure) to address disputes, audits and regulatory inquiries, after which it may be anonymised or securely deleted.
Customer support and complaint records: Retained for the account lifetime and usually for up to five (5) years after resolution, depending on legal and regulatory requirements.
Marketing data: Retained until you withdraw your consent or opt out from marketing communications, and for a short period thereafter to record and respect your opt-out choice.

Deletion and Anonymisation

When retention periods expire, or when the data is no longer needed for the purposes for which it was collected, we will either delete or irreversibly anonymise the data, unless further retention is required by law or is necessary for the establishment, exercise or defence of legal claims.
We may retain anonymised or aggregated data indefinitely for statistical, analytical and reporting purposes, provided that such data can no longer be used to identify you.

Your Rights

We respect your rights regarding your personal information and seek to provide you with meaningful control, consistent with robust international standards similar to the GDPR. While this Privacy Policy is tailored for users in Australia and our primary legal obligations arise under the Privacy Act 1988 (Cth) and relevant gambling laws, we voluntarily align our practices with high global standards for individual rights.

Access to Your Information

You can request confirmation as to whether we hold personal information about you and obtain a copy of such information in a commonly used format.
We will provide access within a reasonable time and, in any case, typically within thirty (30) days of receiving a valid request, subject to applicable legal exceptions (for example, where providing access would impact the privacy of others or prejudice an investigation).

Correction and Updating

You have the right to request correction of any personal information that is inaccurate, incomplete, misleading or out of date.
In many cases, you can update certain details directly in your account settings (e.g. email, phone number). For other corrections, we may ask for documentation (e.g. proof of address) before making changes.

Deletion ("Right to be Forgotten")

You may request deletion of your personal information in certain circumstances, for example when it is no longer needed for the purposes for which it was collected or where you have withdrawn consent (where consent was the basis for processing).
We may not always be able to comply with a deletion request where we are required to retain information by law (e.g. AML, responsible gambling, taxation) or where it is necessary for the establishment, exercise or defence of legal claims. In such cases, we will restrict processing to what is strictly necessary and inform you of the reasons for retention.

Restriction of Processing

You may request that we restrict the processing of your personal information where you contest its accuracy, where processing is unlawful but you do not want the data erased, or where we no longer need the data but you require it for legal claims.
Where processing is restricted, we will store your data but will not otherwise process it, except as permitted by law or with your consent.

Objection to Processing

You may object at any time to the processing of your personal information for direct marketing purposes; we will then stop processing your data for such purposes.
You may also object to processing based on our legitimate interests where you consider that your rights and freedoms outweigh our interests. We will assess your objection and cease processing unless we have compelling legitimate grounds or processing is needed for legal claims.

Data Portability

Where technically feasible and applicable, you may request to receive certain personal information you have provided to us in a structured, commonly used and machine-readable format, and to have that data transmitted to another service provider, where the processing is based on your consent or on a contract with you and is carried out by automated means.

Withdrawal of Consent

Where we rely on your consent (for example, for marketing or certain cookies), you may withdraw that consent at any time through your account settings, unsubscribe links, browser settings or by contacting us using the details below.
Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Procedures, Timeframes and Cost

How to exercise your rights: You can submit a request by contacting us at [email protected] or [email protected], clearly stating your identity and the nature of the request.
Verification: For your security, we may ask you to provide specific information or documentation to confirm your identity before we act on your request.
Response time: We aim to respond to all valid requests within thirty (30) days. If we anticipate a longer period is needed due to complexity or volume, we will inform you and keep you updated.
Fees: We do not charge a fee for handling your legitimate requests, unless they are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request in accordance with applicable law.

Nothing in this section limits any rights you may have under mandatory local laws. To the extent any such rights exceed what is described here, we will respect those rights in accordance with the applicable legislation.

Cookies & Tracking Technologies

We use cookies and similar technologies on bizzobet-au.com to ensure the proper functioning of our website, enhance your experience, perform analytics and, in some cases, deliver or measure advertising, subject to applicable legal requirements and your choices.

Types of Cookies We Use

Session cookies: Temporary cookies that are erased when you close your browser. They enable core features such as login sessions, bet placement and navigation across secure areas of the website.
Persistent cookies: Cookies that remain on your device for a defined period or until you delete them. They help us remember your preferences (such as language, saved accounts), understand how you use the site and improve our services.
First-party cookies: Cookies set directly by us to support core functionality and analytics.
Third-party cookies: Cookies set by service providers (for example, analytics providers) and, where applicable, advertising networks. These may collect information about your use of our site over time and across different services.

Purposes of Cookies

Strictly necessary / functional: Essential to allow you to navigate the website, use secure areas, maintain session state, process transactions and ensure the security and integrity of the platform.
Performance and analytics: Used to collect aggregated information about how visitors use the site, which pages are visited most often, and any errors encountered. This helps us improve performance and user experience.
Advertising and marketing (where applicable): Used, in some jurisdictions and subject to consent, to deliver relevant promotions, measure campaign effectiveness, and limit the number of times you see a particular advertisement.

Managing Cookies and Tracking Technologies

Browser settings: Most browsers allow you to view, delete or block cookies, and to set preferences for future cookie placement. Please refer to your browser's help or settings menu for detailed instructions.
Internal tools: Where implemented, we may provide in-site controls or preference centres enabling you to manage non-essential cookies and marketing preferences.
Impact of disabling cookies: If you disable or block certain cookies, parts of our website may not function properly, and your ability to use some features (including logging in, remembering preferences or placing bets) may be limited.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration or destruction, in accordance with industry best practices and applicable laws.

Technical Measures

Encryption in transit: Data transmitted between your device and our servers is protected using Transport Layer Security (TLS) 1.2 or higher, helping to prevent interception or tampering of information.
Encryption at rest: Where appropriate, personal and financial data is stored in encrypted form or in segregated systems with strong logical controls.
Access controls and authentication: Access to personal information is restricted to authorised personnel and service providers on a strict need-to-know basis, enforced through user authentication, role-based access controls and logging of access events.

Organisational Measures

Security policies and training: We maintain internal policies and procedures on information security and data protection, and provide regular training to relevant staff on their responsibilities, including confidentiality and secure handling of personal information.
Vendor due diligence: We carefully select service providers and require them to implement appropriate security measures and comply with contractual data protection obligations.
Monitoring and audits: We monitor our systems and perform periodic assessments, tests or audits of security controls. Where applicable, we aim to align with recognised international standards such as ISO/IEC 27001 or SOC 2 for information security management, directly or through our key infrastructure providers.

Incident Response

We maintain procedures for identifying, assessing and responding to data security incidents.
In the event of a data breach that is likely to result in serious harm or significant risk to your rights and freedoms, we will take appropriate remedial steps and, where required by applicable law, notify affected individuals and relevant authorities without undue delay.

While we strive to protect your personal information, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you suspect any unauthorised use of your account or security breach.

Complaints & Contacts

If you have any questions, concerns or complaints about how we handle your personal information, or if you wish to exercise your privacy rights, you can contact us using the details below.

Contacting Us

Email (primary for privacy queries): [email protected]
Email (support and general enquiries): [email protected]
Postal address: Data Protection Department, TechSolutions Group N.V., Dr. H. Fergusonweg 1, Curaçao

Complaint Procedure

Submission: Send your complaint or query via email or post, clearly describing your issue and including relevant details such as your account ID, approximate dates and any supporting documentation.
Acknowledgement: We will acknowledge receipt of your complaint within a reasonable time, typically within five (5) business days.
Assessment and investigation: We will investigate your complaint, which may involve reviewing logs, contacting relevant departments or requesting further information from you where necessary.
Response: We aim to provide a substantive response within thirty (30) days of receiving a complete complaint. If we cannot respond within this timeframe due to complexity or volume, we will inform you and provide an updated timeframe.
Resolution: We will explain the outcome of our investigation, any corrective actions taken and any further options that may be available to you.

Escalation to Supervisory Authorities

If you are not satisfied with our response or believe that we have not handled your personal information lawfully, you may have the right to lodge a complaint with a competent data protection or privacy supervisory authority in your jurisdiction. Depending on your location, this may include:

Australia: Office of the Australian Information Commissioner (OAIC) - see https://www.oaic.gov.au for contact details and complaint procedures.
European Union / EEA residents (where applicable): You may contact the data protection authority in the EU/EEA member state of your habitual residence, place of work or alleged infringement; contact details are available at https://edpb.europa.eu.

Nothing in this Privacy Policy limits your right to lodge a complaint with any supervisory authority that has jurisdiction over our activities, where such right exists under applicable law.

Updates

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal or regulatory requirements, or for other operational reasons.

Notification of Changes

Website notice: We will post the updated Privacy Policy on bizzobet-au.com, indicating the new "Last updated" date at the bottom of the document.
Email notifications: For material changes that significantly affect your rights or the way we process your personal information, we will, where practicable, notify you by email using the contact details associated with your account.
On-site alerts: We may also display banners, pop-ups or dashboard alerts within your account to inform you about important updates.

Advance Notice and User Choices

Where changes are material and, in our reasonable judgment, reduce your rights or expand processing in a way that requires your consent, we will provide, where feasible, at least thirty (30) days' advance notice before the changes take effect.
If you do not agree with the updated Privacy Policy, you may object to certain changes (where allowed by law), adjust your privacy settings or close your account and request deletion or restriction of your data, subject to our legal retention obligations.

Version Control

This version of the Privacy Policy is designated as: Version 4.0 (AU) - Last updated: January 2026.
Material changes from previous versions may include updates to: descriptions of data collected, international transfers and safeguards, clarification of rights and procedures, and alignment with updated licensing or security practices.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information when you use Bizzo Casino through bizzobet-au.com as part of Bizzo Casino.