Responsible Gaming

Responsible gaming at Bizzo Casino (operated via bizzobet-au.com) is based on the principle that online gambling is a form of entertainment, not a way to earn income or resolve financial difficulties. Our objective is to give you clear information, practical tools and access to professional support so that you can make conscious, informed decisions about how, when and how much you choose to play.

We encourage you to set personal limits in advance, to monitor your behaviour regularly, and to seek help early if you feel that gambling is no longer fully under your control. The operator, TechSolutions Group N.V., supports responsible gaming by offering a range of control tools, by monitoring play for signs of risk, and by maintaining dedicated support channels ready to assist you confidentially at any time.

Risk Awareness

Online gambling can become harmful when it stops being entertainment and starts to interfere with your daily life, health, relationships or finances. Understanding the early signs of problematic behaviour is an important part of protecting yourself.

Typical signs of potential gambling harm

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned, and find it difficult to stop.
• Preoccupation with gambling: You frequently think about the casino or upcoming bets when you are at work, studying, with friends or doing other activities.
• Chasing losses: You try to win back money you have lost by placing new bets, increasing stakes or returning quickly after a loss, instead of accepting the loss.
• Using gambling to cope: You gamble to escape stress, sadness, boredom, loneliness or other emotional difficulties, rather than for entertainment.
• Neglecting responsibilities: You miss work, studies, family or social obligations because of gambling or because you feel exhausted after gambling sessions.
• Financial strain: You borrow money, sell possessions, use funds intended for bills or essentials, or accumulate debts in order to keep gambling.
• Hiding behaviour: You lie to family or friends about how much you play or spend, or you feel guilty and anxious when thinking about your gambling.
• Repeated unsuccessful attempts to stop: You promise yourself or others to reduce or stop gambling, but repeatedly fail to keep that promise.

Self-assessment: quick check of your gambling behaviour

Consider the following statements carefully and answer "yes" or "no" for yourself. If you answer "yes" to several questions, we strongly recommend using our control tools and contacting a professional support service listed below.

• I spend more money or time on bizzobet-au.com than I initially plan.
• I sometimes gamble with money that I need for rent, bills, food or other essentials.
• I feel irritated, restless or anxious when I cannot gamble or when I try to cut down.
• I have tried to hide my gambling or the amount I spend from family, friends or colleagues.
• I gamble to forget about problems at work, in relationships, or with my finances.
• I have borrowed money, used credit, or sold belongings in order to continue gambling.
• I often return to the casino soon after losing in an attempt to recover my losses.
• My gambling has caused conflicts with people close to me, or has affected my work or studies.

This self-check does not replace a professional assessment. If you are concerned about your answers, please consider contacting an Australian gambling support service or an international organisation listed in the Support Resources section.

Limits & Tools

Bizzo Casino, operated at bizzobet-au.com by TechSolutions Group N.V. (licensed under Antillephone N.V. 8048/JAZ2017-067, valid to 2026), provides a range of technical tools designed to help you manage your gambling in line with Australian best-practice harm-minimisation standards. These tools are intended to support, not replace, your own responsibility for controlling your behaviour.

Deposit limits (daily, weekly, monthly)

You can set financial limits to control how much money you can deposit into your gaming account within specified time periods. Once set, these limits restrict your ability to deposit above the chosen amounts.

1. Accessing the limits menu:
   • Log in to your account at https://bizzobet-au.com.
   • Open the "My Account" or "Profile" section (typically available via the main menu or account icon).
   • Select "Responsible Gaming", "Limits" or a similarly named subsection.
2. Choosing the type of limit:
   • Select Daily deposit limit to cap deposits within a 24-hour period.
   • Select Weekly deposit limit to cap deposits over a rolling seven-day period.
   • Select Monthly deposit limit to cap deposits over a calendar month or 30-day period (as displayed on the page).
3. Entering your limit values:
   • Carefully consider your income, regular expenses and leisure budget before setting numbers.
   • Enter specific numerical amounts (e.g. "50", "150", "400" in your account currency) in the appropriate fields.
   • Confirm the changes by clicking "Save", "Set Limit" or equivalent and following any confirmation prompts.
4. Increasing or decreasing limits:
   • Decreasing your limit (making it stricter) generally takes effect immediately or as soon as technically possible.
   • Increasing your limit (making it less strict) may be subject to a cooling-off period (for example, 24 hours or more) during which the increase does not yet apply. This delay is designed to support responsible decision-making.

Important: Deposit limits restrict how much you can add to your account balance, but they do not guarantee protection from loss. Play should always remain within an amount you can comfortably afford to lose.

Time limits and session control tools

Time management is a key component of responsible gaming. Bizzo Casino provides tools that allow you to monitor and limit the duration of your play sessions.

• Session timer / reality checks:
  • Within the "Responsible Gaming" or "Game Settings" section, you may activate pop-up reminders (reality checks) that appear after a defined period of continuous play (for example every 30, 60 or 120 minutes).
  • These messages inform you how long you have been playing and may display net results for the session, prompting you to consider taking a break or ending the session.
• Session duration limits:
  • Where available, you can set a maximum session length in minutes or hours. After this period elapses, you will be logged out or prompted to end your session.
  • To set such a limit, go to "My Account" -> "Responsible Gaming" -> "Time Limits" (or equivalent) and select your preferred maximum duration.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel that you need a brief pause from gambling but are not ready for a longer self-exclusion, you can use a "Time-Out" or short break function where available.

1. Activating a Time-Out:
   • Log in and open "My Account".
   • Navigate to "Responsible Gaming" and select "Time-Out", "Temporary Suspension" or a similarly named option.
   • Choose the duration of your break, for example 24 hours, 48 hours or 72 hours.
2. Confirming the break:
   • Read the on-screen description carefully. It will usually explain that you will not be able to log in or play during the selected period.
   • Confirm by clicking the relevant button (e.g. "Confirm Time-Out"). You may be asked to enter your password again as an additional confirmation.
3. Effects of a Time-Out:
   • During the Time-Out you will not be able to access games or make new deposits.
   • You may still be able to contact customer support for account queries; however, active play will be unavailable until the break expires.
   • Once the selected period has passed, access is typically restored automatically and you may log in again if you choose to do so.

Regional compliance note: These tools are designed to align with harm-minimisation expectations in Australia. However, they do not replace local statutory self-exclusion schemes that may apply in land-based venues or state-regulated online environments.

Self-Exclusion

If you believe that your gambling is causing harm or that you are at significant risk of developing a gambling disorder, we strongly recommend using the self-exclusion options provided by Bizzo Casino on bizzobet-au.com. Self-exclusion is a more serious and longer-term measure than a Time-Out and is intended to help you stop gambling for a substantial period or permanently.

How to apply self-exclusion

1. Accessing the self-exclusion section:
   • Log in to your account (if you are still able and it is safe for you to do so).
   • Go to "My Account" -> "Responsible Gaming".
   • Select "Self-Exclusion", "Account Closure for Gambling Reasons" or similar.
   • If you cannot find the option, you may contact customer support at [email protected] and request self-exclusion directly.
2. Choosing the exclusion period:
   • In the self-exclusion menu, you will typically see fixed periods such as 6 months, 1 year, 2 years, 5 years, or "Lifetime".
   • Select a period that reflects the seriousness of your concerns. For many players experiencing harm, the minimum recommended period is at least 6 months.
   • For a "Lifetime" option, please ensure you understand that this is a long-term measure which may not be reversible.
3. Confirming your decision:
   • Carefully read the summary of consequences displayed on the screen.
   • Confirm that the self-exclusion is requested due to gambling-related concerns.
   • Click the confirmation button and, if prompted, re-enter your password or confirm via a link sent to your registered e-mail address.

Consequences of self-exclusion

• Account access:
  • Once self-exclusion is activated, you will not be able to log into your account for the duration of the exclusion period.
  • Attempts to create new accounts to bypass self-exclusion are strictly prohibited and may result in permanent closure of all related accounts.
• Deposits and play:
  • You will not be able to make deposits or place bets on bizzobet-au.com.
  • Marketing communications may be reduced or stopped where technically feasible, although some transactional or legally necessary messages may still be sent.
• Balance and withdrawals:
  • Depending on the circumstances and subject to the operator's terms and conditions, any remaining real-money balance at the time of self-exclusion may be withdrawn in accordance with standard withdrawal procedures.
  • Bonus funds or unfinished wagering requirements may be voided as specified in the bonus terms and conditions.
  • If you experience difficulty withdrawing your remaining balance after self-exclusion, you should contact customer support using the contact details below.
• Changing or revoking self-exclusion:
  • Shortening or immediate revocation of a self-exclusion period is generally not permitted, in line with international responsible gambling practice.
  • If you request removal of a long-term or lifetime exclusion (where allowed under applicable policy), a cooling-off period, additional checks and a formal written request may be required.

Support during self-exclusion

We encourage you to use the self-exclusion period to seek professional assistance and to develop healthier strategies for managing your time and finances. You can contact our support team for information about your account, and you can contact local Australian or international gambling support services for specialised counselling and advice.

To discuss self-exclusion or related issues, you may contact:

• E-mail (support): [email protected]
• E-mail (general information): [email protected]

Support Resources

Gambling-related harm can affect people in every country and community, including in Australia. In addition to the tools and internal processes offered by Bizzo Casino via bizzobet-au.com, independent professional organisations can provide confidential advice, counselling and emergency support. Many services are free of charge and are staffed by trained specialists.

Local support for players in Australia

The following services are available to people in Australia who are worried about their own gambling or about someone else's gambling. Information is provided as a guide only and may change; you should always check the official websites for current details.

• National Gambling Helpline (Gambling Help Online - AU)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: https://www.gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreter services for other languages on request
  • Services: Telephone counselling, online chat, e-mail support, self-help tools, and information about local face-to-face counselling.
• State-based Gambling Help services (Queensland, New South Wales, Victoria, South Australia, Western Australia, Tasmania, ACT, Northern Territory)
  • Each Australian state and territory funds free, confidential counselling services for people experiencing gambling issues.
  • In most cases, the national number 1800 858 858 will direct you or provide information about these local services.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: https://www.lifeline.org.au
  • Hours: 24/7 crisis support
  • Languages: English, with some additional language access via translation services
  • Use: For emotional distress, suicidal thoughts or crises that may or may not be related to gambling.

Confidentiality: These services are independent of TechSolutions Group N.V. and bizzobet-au.com. Your conversations with them are generally confidential, subject to their own policies and applicable law.

International support organisations

Self-exclusion schemes in other jurisdictions

In addition to account-level self-exclusion at bizzobet-au.com, various countries operate centralised self-exclusion registers for locally licensed operators. While these schemes do not directly control access to international sites, they may be useful if you also use services licensed in those countries.

• United Kingdom - GamStop
  • Website: https://www.gamstop.co.uk
  • Covers most UK-licensed online betting and gaming providers.
  • Allows you to self-exclude for fixed periods (e.g. 6 months, 1 year, 5 years).
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via the Directorate General for the Regulation of Gambling (DGOJ): https://www.ordenacionjuego.es
  • National registry that prevents self-excluded individuals from accessing licensed gambling venues and sites in Spain.
• Other national registers
  • Many European and other jurisdictions offer their own self-exclusion registers. If you reside outside Australia, please consult your local regulator's website for details.

Note: Registration with these schemes does not automatically block access to bizzobet-au.com, which operates under Curaçao and Kahnawake licences. You should therefore also use the self-exclusion tools provided in your account with Bizzo Casino if you wish to block access here.

Blocking software and technical tools

To increase protection, you may wish to limit general access to online gambling content on your devices.

• Gamban
  • Website: https://www.gamban.com
  • Paid software that blocks access to a wide range of gambling websites and apps on computers and mobile devices.
• BetBlocker
  • Website: https://www.betblocker.org
  • Free software that allows you to restrict access to thousands of gambling sites and to set restriction periods.
• General device-level controls
  • Many operating systems, routers and security suites allow you to block categories of websites. You may configure these to restrict gambling content.

Support for affected family members and friends

Family members and close friends can also access independent support services. Australian Gambling Help services and international organisations like Gambling Therapy often provide specific information and forums for people affected by someone else's gambling. Information shared with these services is typically confidential, in line with their policies and applicable law.

Help for Family

Problem gambling can impact partners, children, relatives, friends and colleagues. If you are worried about someone else's gambling on bizzobet-au.com or elsewhere, your safety and wellbeing are important. You are entitled to seek support even if the person who is gambling is not yet ready to do so.

How to approach a person who may have a gambling problem

• Choose the right moment: Speak when you are both calm, in a private setting, and not immediately after a gambling loss or argument.
• Use non-judgmental language: Focus on your feelings and observations rather than accusations. For example, say "I feel worried when I see you spending so much time gambling" rather than "You are irresponsible".
• Describe specific behaviours: Refer to concrete examples, such as missed events, financial difficulties or changes in mood, rather than general criticism.
• Listen actively: Allow the person to respond without interruption. Acknowledge their feelings, even if you do not agree with their view of the situation.
• Encourage, do not force: Suggest contacting a helpline or counsellor together, but avoid threats or ultimatums unless required for safety or legal reasons.
• Set clear boundaries: Decide what financial or practical support you can provide without harming yourself and explain these limits clearly and calmly.

Support resources for families and friends

• Gambling Help Online (Australia)
  • Website: https://www.gamblinghelponline.org.au
  • Provides information, forums and online counselling for people affected by someone else's gambling.
• Local family support groups:
  • Many Australian states and community organisations run support groups, both face-to-face and online, for partners and relatives of people with gambling issues.
  • Details can usually be obtained through the national helpline 1800 858 858 or via health services.
• Online forums and peer-support communities:
  • Gambling Help Online hosts moderated forums where affected others can share experiences.
  • International platforms such as Gambling Therapy (https://www.gamblingtherapy.org) also offer family and friends sections.

Recommended next steps

• Seek professional advice:
  • Consider speaking with a psychologist, psychotherapist or counsellor experienced in gambling-related issues. Your general practitioner (GP) can often provide referrals.
  • Use specialised helplines (e.g. 1800 858 858 in Australia) to obtain information about free counselling services in your region.
• Protect your own finances and safety:
  • Review and secure joint accounts, credit cards and personal information, and seek independent financial advice if necessary.
  • In cases of violence or threats, contact emergency services (000 in Australia) immediately.
• Take care of yourself:
  • Maintain your own social support, hobbies and health care. Supporting someone with an addiction can be emotionally exhausting.
  • Remember that you are not responsible for another person's gambling behaviour or for their recovery.

Operator's Commitment

Bizzo Casino, operated via bizzobet-au.com by TechSolutions Group N.V. (registered in Curaçao at Dr. H. Fergusonweg 1 and licensed under Antillephone N.V. 8048/JAZ2017-067 and Kahnawake licence 00867, valid to 2026), is committed to implementing responsible gaming practices consistent with widely recognised industry standards. While our primary licensing jurisdictions are Curaçao and Kahnawake, we also strive to take into account harm-minimisation expectations relevant to players located in Australia.

Internal risk-check and monitoring procedures

• Behavioural analysis:
  • The operator may use automated systems and manual review to monitor patterns such as unusually long play sessions, rapid and repeated deposits, frequent attempts to reverse withdrawals, or consistent high losses over a short period.
  • These analyses are intended to identify behaviours that may be consistent with gambling-related harm. They are based on data associated with your account and activity on bizzobet-au.com.
• Warning messages and prompts:
  • Where risk indicators are detected, you may receive on-site notifications encouraging you to review your play, set or adjust limits, or take a break.
  • Reality-check messages may summarise your playing time and net results, prompting more conscious decisions about whether to continue.
• Promotion and bonus controls:
  • The operator may restrict or remove eligibility for bonuses or marketing offers for accounts exhibiting signs of problematic play, in order to reduce incentives to continue harmful gambling.

When support may contact you proactively

In certain circumstances, and subject to legal and privacy obligations, the responsible gaming or customer support team may contact you if your account activity suggests an elevated risk of harm. This may occur, for example, where:

• There are repeated, rapid deposits that significantly exceed typical recreational levels for your account.
• You contact support expressing distress, loss of control or other clear indicators of problem gambling.
• Internal systems flag a combination of factors (such as extended continuous play, multiple failed deposit attempts, repeated cancellation of withdrawals) that may indicate you are experiencing difficulty in controlling your gambling.

In such cases, the contact from support will normally:

• Inform you, in clear and respectful language, that your recent activity suggests potential risk.
• Provide information about available tools (limits, Time-Out, self-exclusion) and how to activate them.
• Encourage you to seek independent help from professional services such as Gambling Help Online or other listed organisations.
• Remain confidential within the operator's systems, subject to legal and regulatory requirements.

Important: These measures are implemented on a best-effort basis and cannot guarantee that harmful play will always be detected or prevented. You retain primary responsibility for your gambling decisions and for using the tools provided.

Updates

The responsible gaming framework at Bizzo Casino is subject to continuous review in light of regulatory developments, technical advancements, and best practices in player protection. As licences, regulatory expectations or internal procedures evolve, we may amend this page to reflect new tools, contact details, or processes.

• Notification methods:
  • Material updates to responsible gaming information may be communicated by one or more of the following:
    • Prominent notices or banners on https://bizzobet-au.com;
    • E-mail notifications sent to the address registered in your account;
    • Updated information within the "Responsible Gaming" or "Help" sections of your account area.
  • It is your responsibility to review such notices and to remain informed about current terms, tools and contact options.
• Non-material changes:
  • Minor textual clarifications or updates to external links may be made without specific individual notification, but the "last updated" date below will generally be adjusted to reflect significant revisions.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at Bizzo Casino, wish to request support, or would like to provide feedback about our tools and procedures, you can contact us using the channels below. All responsible gaming enquiries are treated with sensitivity and handled in confidence, subject to our legal and regulatory obligations.

Responsible gaming contact details

• E-mail - Responsible Gaming / Support: [email protected]
• E-mail - General information: [email protected]
• Website: https://bizzobet-au.com

If telephone support specific to responsible gaming becomes available, the number and hours of operation will be added to this section and on the main contact page of the website.

Feedback and self-control request form

You may submit a request for assistance or provide feedback on our responsible gaming measures via the online contact options on https://bizzobet-au.com. To help us assist you efficiently, please include the following information when you write to [email protected]:

• Your full name and registered account e-mail address.
• A clear description of your request, such as:
  • Setting, modifying or removing deposit or time limits;
  • Requesting a Time-Out or self-exclusion (with preferred duration);
  • Reporting concerns about your own gambling or about technical issues with responsible gaming tools;
  • Providing feedback or suggestions to improve our responsible gaming framework.
• Any relevant details (for example, dates or times of incidents, screenshots, or reference numbers) that may assist us in reviewing your request.

Upon receiving your message, our support team will review it and respond as soon as reasonably practicable, usually by e-mail. In cases involving requests for self-exclusion or indications of significant harm, we will prioritise your enquiry in line with our internal procedures and licensing obligations.

Disclaimer: While TechSolutions Group N.V. and its payment-processing subsidiary TechSolutions (CY) Group Limited take responsible gaming seriously and provide tools and support, ultimate responsibility for decisions about gambling, seeking external help, and protecting your own interests remains with you. Nothing on this page constitutes legal, financial or clinical advice; where needed, you should consult qualified professionals in Australia or your country of residence.