Terms & Conditions
These Terms govern your relationship with the operator of the website https://bizzobet-au.com (the "Site") and the use of all gambling and related services offered under the Bizzo Casino brand. By creating an account, accessing or using the services, you agree to be bound by these Terms as amended from time to time. These Terms are effective from 1 January 2026.
Definitions
For the purposes of these Terms, the following definitions apply:
- Operator: TechSolutions Group N.V., a public limited company (N.V.) incorporated under the laws of Curaçao, with registered and legal address at Dr. H. Fergusonweg 1, Curaçao, which operates the online gaming services available at bizzobet-au.com under the Bizzo Casino brand. Certain fiat payment processing services may be provided by its subsidiary TechSolutions (CY) Group Limited, Cyprus.
- Website / Site: The domain bizzobet-au.com, all subdomains, mobile versions, applications, and related services operated by the Operator.
- Services: All real-money and free-play casino games, betting products, account facilities, bonuses, promotions, customer support and any other functionalities offered on or via the Site.
- User or Player or you: Any natural person who accesses the Site, registers an account, or otherwise uses the Services.
- Account: A personal user account opened and maintained with the Operator for participation in the Services.
- Bet or Wager: Any stake of real money or bonus funds placed by you on the outcome of a game or event offered through the Services.
- Balance: The total amount of funds held in your Account at any time, consisting of cash funds (deposited money and winnings derived therefrom) and, where applicable, bonus funds (subject to specific conditions).
- Bonus: Any promotional value (including but not limited to bonus money, free spins, cashback, or tournament entries) credited to your Account by the Operator subject to specific terms, including wagering requirements and eligibility rules.
- Wagering Requirements: The minimum volume of bets that must be placed with bonus funds, or on winnings derived from bonus funds, before such funds may be converted into withdrawable cash.
- Game Rules: The specific rules, payout tables, and mechanics applicable to an individual game or game category as displayed on the Site or in the game interface.
- KYC (Know Your Customer): The identification and verification procedures applied by the Operator, including collection of documents and information to confirm your identity, age, address, source of funds or payment method ownership.
- Restricted Jurisdiction: Any country, territory or region from which the Operator does not accept players or bets, whether by law, licensing restrictions, or at the Operator's discretion. This may include certain Australian states or territories where online casino services are prohibited.
- Business Day: Any day other than Saturday, Sunday or public holidays in Curaçao, unless otherwise indicated in the context of payment processing by TechSolutions (CY) Group Limited.
Account Registration
Eligibility and Age Verification
- Minimum age: You may only register and use an Account if you are at least 18 years of age and legally permitted to participate in online gambling in your place of residence. By registering, you expressly confirm that:
- you are 18+; and
- you are not located in a Restricted Jurisdiction or any Australian jurisdiction that prohibits access to offshore online casino services.
- Jurisdictional responsibility: You are solely responsible for determining whether accessing and using the Services is lawful under the laws applicable to you. The Operator does not provide legal advice and does not accept liability if your use of the Services is unlawful in your jurisdiction.
Account Creation Process
- Registration: To open an Account, you must complete the online registration form on bizzobet-au.com, providing at least:
- full legal name, date of birth and country of residence;
- current email address and, where requested, mobile phone number;
- a unique username and a strong password.
- Email verification: The Operator may require you to verify your email address by following a link or entering a code sent to the email provided. Until verification is completed, certain Services (including deposits, bonuses or withdrawals) may be limited or unavailable.
- Single account: You may hold only one Account with the Operator. Opening multiple accounts, using third-party details, or impersonating another person is strictly prohibited and may result in:
- immediate suspension or closure of all related accounts; and
- forfeiture of bonuses, winnings and balances associated with duplicate or fraudulent accounts, subject to applicable law.
KYC and Verification Obligations
- Mandatory verification: At any time, and in particular prior to processing withdrawals or if suspicious activity is detected, the Operator may request KYC documents, including but not limited to:
- valid government-issued photo ID (passport, driver licence, national ID card);
- proof of address (utility bill, bank statement not older than 3 months);
- proof of ownership of payment methods used (card statement, e-wallet screenshot, crypto wallet data);
- source-of-funds or source-of-wealth documents where required by anti-money laundering (AML) obligations.
- Document review: You must provide documents that are complete, legible, and truthful. The Operator may use independent third-party providers to verify the authenticity of documents and information in accordance with its Privacy Policy.
- Non-compliance: Failure or refusal to complete KYC procedures may result in:
- temporary suspension of your Account;
- blocking of further deposits and bets; and
- cancellation or delay of withdrawals until verification is satisfactorily completed, or account closure where required by law.
User Responsibilities
- Accuracy of data: You must ensure that all registration and KYC information is accurate, up to date, and complete. You must promptly update your details in the Account settings or notify [email protected] of any changes.
- Password and security: You are solely responsible for:
- maintaining the confidentiality of your login credentials;
- restricting access to your devices; and
- immediately notifying the Operator if you suspect any unauthorised access to your Account.
- Prohibited account use: You may not:
- use your Account on behalf of another person;
- sell, transfer, or acquire Accounts from other Users; or
- use the Services for any unlawful purpose, including fraud, money laundering or terrorist financing.
Betting & Gameplay Rules
General Principles
- Game rules: Each game accessible on Bizzo Casino via bizzobet-au.com is governed by its own Game Rules and payout tables. By placing a Bet, you confirm that you have reviewed and understood these rules.
- Randomness and results: Game outcomes are generated by certified random number generators (RNGs) or by live events streamed from studios or land-based venues. The result displayed on the Operator's servers is final and binding.
- Time of acceptance: A Bet is deemed accepted once it is registered on the Operator's servers. For technical reasons, there may be a short delay between your action on screen and confirmation of acceptance.
Placing Bets
- Minimum and maximum stakes:
- Each game specifies the minimum and maximum permitted Bet per round or spin. These limits may vary by game provider and may be changed at any time.
- The Operator may also impose account-level or currency-specific limits to manage risk and comply with regulatory requirements.
- Currency: Bets are placed in the currency available in your Account. For Australian Players, AUD may be offered where supported by payment processing arrangements. Currency conversions, where applicable, are carried out at rates determined by the Operator or its payment processors.
- Sufficient balance: A Bet will only be accepted if your available real-money or bonus balance (as applicable) is sufficient to cover the stake. You are responsible for verifying the Bet amount before confirming.
Modification and Cancellation of Bets
- Finality of bets: Once a Bet has been accepted and the game round has commenced, it cannot be cancelled, withdrawn, or modified by the Player.
- Operator cancellation: The Operator reserves the right, at its discretion and where justified, to refuse, void or limit Bets, including but not limited to:
- obvious technical or human errors (mispricing, malfunction, incorrect game configuration);
- bets placed after the outcome is known or could reasonably be known;
- evidence of collusion, use of unfair advantage, or abuse of software errors.
- void the affected Bet and return the stake; or
- where appropriate, adjust the result to reflect the correct rules or odds.
Player Conduct and Live Casino/Chat Rules
- Respectful behaviour: When using live casino games or chat functionalities, you must:
- refrain from offensive, discriminatory, defamatory, or threatening language;
- avoid spamming, advertising, or promoting third-party services; and
- respect dealers, other players and staff at all times.
- Prohibited conduct: You must not:
- engage in collusion with other players;
- use automated tools, bots, or scripts to play games;
- exploit glitches, bugs, or visible errors in games or the platform; or
- intentionally disconnect to influence game results.
- Recording and streaming: Unless expressly authorised, you may not record, reproduce, or publicly stream any part of the live casino or other Services.
Bonus Terms
General Bonus Conditions
- Bonus offers: From time to time, Bizzo Casino may offer welcome bonuses, reload bonuses, free spins, cashback, tournaments and other promotions on bizzobet-au.com. Each promotion is governed by:
- these general Bonus Terms; and
- specific promotional terms published in the relevant offer page or communication.
- Eligibility: Bonuses are generally limited to one per:
- person;
- household;
- IP address or device; and
- payment method or card number. The Operator may restrict bonuses to Users from certain countries or regions and may exclude Users from Restricted Jurisdictions or high-risk territories.
Activation and Wagering Requirements
- Activation:
- Some bonuses require a minimum deposit and/or the use of a bonus code.
- Bonuses may have an activation period; if not claimed within the stated timeframe (typically within 7 - 14 days from eligibility, but not beyond 31 December 2026 for time-limited campaigns), they may expire.
- Wagering:
- Unless stated otherwise, deposit bonuses and winnings from free spins are subject to wagering requirements before they become withdrawable.
- The standard wagering requirement and contribution of each game category will be defined in the specific promotion. For example, slots may contribute 100%, while table games, live casino, or certain low-risk bets may contribute less or 0%.
- Only Bets placed after the Bonus is credited and before its expiration count towards wagering.
- Time limits: Bonuses and any associated wagering requirements must be completed within the timeframe stated in the promotional terms. Upon expiry:
- remaining bonus funds; and
- winnings derived from such bonus funds that have not met wagering requirements may be forfeited, with your cash balance remaining unaffected.
Prohibited Games and Betting Patterns
- Game restrictions: Certain games or providers may be excluded from bonus play or may contribute at a reduced rate. A list of excluded or restricted games will be provided in the promotion or in the general bonus information on the Site.
- Irregular play: The following, among other patterns, may be considered bonus abuse or irregular play:
- placing very low-risk bets (e.g. substantially covering both outcomes on roulette) to artificially meet wagering requirements;
- using bonus funds in conjunction with any form of advantage play, including arbitrage, syndicate betting, or exploiting game malfunctions;
- substantial changes in bet size (e.g. placing large bets after a series of small bets to manipulate volatility) contrary to fair play expectations.
- void bonus-related winnings;
- remove the Bonus from your Account; and/or
- close or block your Account where abuse is serious or repeated.
Combination of Promotions
- One active bonus at a time: Unless expressly allowed, only one Bonus may be active on your Account at any given time. Attempting to claim multiple overlapping promotions may result in:
- cancellation of one or more bonuses; and/or
- adjustment of your bonus and winnings balances to the correct level.
- Cash vs. bonus funds: Where both cash and bonus funds are present, the order in which they are used may be stipulated in the promotion (for example, cash funds may be wagered before bonus funds). Details will be provided in the promotional terms.
- Right to amend or withdraw: The Operator may modify, suspend, or terminate any bonus or promotional offer at any time, provided that:
- such changes will not affect bonuses already claimed where you have already started playing under the existing terms, except as required by law; and
- clear information will be provided on the Site about updated offers, valid up to 31 December 2026 unless otherwise specified.
Payments & Withdrawals
Deposits
- Payment methods: The Operator may offer a range of deposit methods, which can include:
- credit and debit cards issued by recognised financial institutions;
- e-wallets and online payment services;
- bank transfers; and
- cryptocurrency payment options, where permitted and supported by third-party processors.
- Ownership: You may only use payment methods registered in your own name. Use of third-party methods is prohibited and may trigger KYC checks, transaction reversals or Account suspension.
- Deposit limits and fees: Minimum and maximum deposit limits, along with any Operator fee, will be displayed in the cashier section. Your bank or payment provider may also apply charges or currency conversion fees, for which the Operator is not responsible.
- Processing times: Deposits are usually credited instantly but may occasionally be delayed due to banking or network issues. The Operator is not liable for delays caused by external payment systems, subject to applicable law.
Withdrawals
- Withdrawal methods: Where possible, withdrawals will be processed using the same method used for deposit, or by alternative methods approved by the Operator where the original method does not support payouts (e.g. certain cards or vouchers).
- Verification: Before processing withdrawals, especially where the cumulative amount is significant or where required by AML regulations, the Operator may require completion of KYC checks as described above.
- Limits: The Operator may apply minimum and maximum withdrawal thresholds per transaction, per day, per week or per month. Such limits will be disclosed in the cashier section and may be adjusted in line with risk and regulatory considerations up to and including 2026.
- Processing times: The Operator endeavours to process withdrawal requests within a reasonable time frame following approval, typically within a few Business Days. Actual receipt of funds will depend on third-party payment providers and banking systems.
Refunds, Chargebacks and Bet Reversals
- Refund policy: Deposits are generally non-refundable once used for wagering. In exceptional circumstances, and subject to AML and responsible gambling considerations, the Operator may agree to refund unused deposit amounts to the original payment method.
- Chargebacks: If you initiate a chargeback or reversal of a deposit:
- the Operator may suspend or close your Account;
- outstanding balances or withdrawals may be withheld to cover the disputed amount; and
- the Operator may seek to recover legitimate losses, costs and fees arising from the chargeback.
- Refunding Bets and Bonuses: Where Bets are voided due to technical or human error, or where required by game rules:
- the original stake may be returned to your cash balance; or
- the game round may be re-played or adjusted in line with the correct outcome. If a Bonus was involved, the Operator may recalculate your bonus balance and wagering progress accordingly.
Limitation of Liability
Operator's Obligations
- Fairness and integrity: The Operator is committed to:
- providing Services in a fair and transparent manner;
- ensuring that RNG-based games are tested and certified by recognised laboratories where applicable; and
- maintaining accurate recording of Bets, balances, and results.
- Service availability: The Operator will use reasonable efforts to keep the Site and Services available on a 24/7 basis through to at least 31 December 2026; however, maintenance, security updates or technical issues may occasionally require temporary suspension.
Exclusions and Limitations
- No warranty: To the maximum extent permitted by law, the Services are provided "as is" and "as available". The Operator does not warrant that:
- the Services will be uninterrupted, error-free or free from viruses or other harmful components; or
- defects will always be corrected immediately.
- Technical failures: The Operator is not liable for:
- interruptions or delays caused by internet service providers, telecommunications networks, software or hardware failures outside its reasonable control;
- losses resulting from your hardware, software, browser or network issues; or
- data loss or corruption arising from force majeure events or third-party attacks, provided the Operator has taken reasonable security measures.
- Maximum compensation: Except where otherwise required by mandatory law, the Operator's total aggregate liability to you for any loss or damage arising out of or in connection with a Bet, game round or series of related Bets is limited to:
- the amount of the Bet or Bets giving rise to the claim; or
- the actual amount of money in dispute, whichever is lower.
- Indirect damages: The Operator is not liable for any indirect, consequential or special losses, including loss of profits, loss of data, business interruption or reputational damage, except where such exclusion is prohibited by applicable law.
Intellectual Property Rights
- Ownership: All content available on or via bizzobet-au.com, including but not limited to text, graphics, logos, trademarks, service marks, trade names, software, source code, databases, game designs, sounds, videos and interfaces are owned by the Operator, its affiliates, licensors, or game providers and are protected by copyright and other intellectual property laws.
- Limited licence: You are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the Site and Services for your personal, non-commercial entertainment only, in accordance with these Terms.
- Prohibited uses: You may not, without prior written consent from the Operator or the relevant rights holder:
- copy, reproduce, modify, create derivative works from, distribute, transmit, publicly display, publicly perform, or otherwise exploit any part of the Site or its content;
- reverse engineer, decompile or disassemble any software used in connection with the Services, except to the extent expressly permitted by law; or
- use any automated tools (such as bots, spiders, crawlers, or scrapers) to access or collect data from the Site.
- Third-party content: Games and software provided by third-party suppliers remain the property of those suppliers and are used under licence by the Operator. Your use of such content is subject to these Terms and any additional conditions imposed by the relevant supplier.
Privacy & Data Protection
- Privacy Policy: The collection, use, storage and sharing of your personal data by the Operator are governed by the Site's Privacy Policy, as updated from time to time and applicable at least until 31 December 2026. By using the Services, you acknowledge that you have read and understood the Privacy Policy.
- Compliance: The Operator processes personal data in accordance with applicable data protection and privacy laws of its operating jurisdictions, taking into account the cross-border nature of online gambling and payment processing (including services provided from Curaçao and Cyprus).
- Data usage: Personal data may be used for purposes including:
- account registration and management;
- KYC and AML checks;
- transaction processing and fraud prevention;
- personalisation of Services and marketing, where permitted; and
- compliance with legal and regulatory obligations.
Changes to Terms
- Right to amend: The Operator may modify these Terms from time to time to reflect:
- changes in legal or regulatory requirements;
- updates to the Services, technologies or business practices; or
- market and risk considerations relevant to Bizzo Casino operations serving Australian Users from offshore jurisdictions.
- Notification: When material changes are made:
- a notice will be posted on the Site; and/or
- a notification will be sent via email or in-account message; and/or
- a banner or pop-up may appear upon your next login requiring acceptance.
- Effective date: Unless otherwise stated, updated Terms will take effect upon publication on the Site. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
- Right to discontinue use: If you do not agree with any amendment, you must stop using the Services, close your Account and, where applicable, request withdrawal of your available balance, subject to standard verification and withdrawal procedures.
Termination & Suspension
Termination by the User
- Account closure request: You may close your Account at any time by contacting customer support at [email protected] or via any available account closure function on the Site.
- Remaining funds: Upon closure, any remaining cash balance, subject to KYC completion and AML checks, will be returned to you via a suitable payment method. Bonuses and bonus-related funds may be forfeited in accordance with applicable Bonus Terms.
Suspension or Termination by the Operator
- Grounds: The Operator may suspend or terminate your Account, with or without prior notice, where it reasonably believes that:
- you have breached these Terms or any game or bonus rules;
- you have provided false, misleading or incomplete information;
- you are underage or located in a Restricted Jurisdiction, including any Australian jurisdiction that prohibits access to offshore online casino services;
- you have engaged in fraud, collusion, money laundering, misuse of payment methods, chargebacks or other unlawful activities; or
- such action is required by law, regulatory authority or court order.
- Consequences: Depending on the circumstances and applicable law, the Operator may:
- freeze or confiscate funds reasonably connected to suspected unlawful activity;
- void pending Bets and bonuses; and/or
- permanently exclude you from the Services.
- Notice: Where permitted by law and not prejudicial to any investigation, the Operator will inform you by email or in-account message of the reasons for suspension or termination and of any steps you may take to request review.
Dormant and Inactive Accounts
- Definition: An Account may be considered inactive if you have not logged in or placed a Bet for a continuous period specified on the Site (for example, 12 months), up to and including 2026, subject to applicable laws.
- Dormancy measures: Inactive Accounts may be:
- subject to reasonable administrative fees, where permitted and clearly disclosed; or
- closed after reasonable attempts have been made to contact you. Any such measures will comply with applicable legal requirements regarding unclaimed or dormant funds.
Governing Law & Jurisdiction
- Governing law: These Terms, your Account, and your use of the Services are governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-laws principles, to the extent not overridden by mandatory consumer protection or gambling laws applicable to you.
- Dispute resolution:
- You should first contact customer support at [email protected] to resolve any complaint relating to the Services.
- If the dispute cannot be resolved through customer support, you may request escalation to the Operator's management or designated complaints team.
- Court jurisdiction: Subject to any mandatory statutory rights you may have under Australian or other applicable law, any dispute, controversy or claim arising out of or in connection with these Terms shall be submitted to the competent courts of Curaçao, which shall have non-exclusive jurisdiction.
- Regulatory considerations: Nothing in this section limits any rights you may have to bring a complaint to a relevant regulator or alternative dispute resolution body where such rights are mandatory under the laws applicable to you.
Contact Information
If you have any questions, complaints, or requests relating to these Terms or the Services provided under the Bizzo Casino brand on bizzobet-au.com, you may contact the Operator using the following details:
- Customer Support Email: [email protected] (primary contact for Players)
- General Information Email: [email protected]
- Website: https://bizzobet-au.com
- Registered & Legal Address of Operator: TechSolutions Group N.V., Dr. H. Fergusonweg 1, Curaçao
- Regional Office / Payment Processing Subsidiary: TechSolutions (CY) Group Limited, Cyprus (fiat payment processing services)
- Licensing Information:
- Antillephone N.V. Curaçao licence no. 8048/JAZ2017-067 for online gaming, valid and extended to 2026. A validator link for a related brand domain is available via Antillephone (e.g. https://validator.antillephone.com/validate?domain=bizzo.casino&seal_id=...).
- Kahnawake Gaming Commission licence no. 00867 for certain jurisdictions, valid and extended to 2026, where applicable.
All written correspondence regarding legal matters should be addressed to the Operator at its Curaçao legal address, unless otherwise indicated on the Site.